Shipping and Returns

Shipping

Our standard shipping option is FREE within the continental United States and typically arrives within 5-7 business days. We offer expedited and international delivery options at the time of checkout. You’ll receive email notifications as soon as your package is on its way or if anything changes! You can easily track your order status using our tracking tool.

Exchanges or Refunds

We want you to love your shoes from Charis & Doxa just as much as we do! If you're not completely satisfied with your order, we’re happy to help you request a return or exchange

  •          All returns, either an exchange or refund, must be requested within 30 days of your delivery date. Items are eligible for return if they are unused and in the same condition they were received. All items must also be returned in their original packaging. 
  •          We’ll send you a prepaid return label to print and attach to your package. Shipping costs will be deducted from your refund, unless you’re requesting an exchange.
  •          Once we’ve approved your return, a refund will be issued to your original payment method. This may take up to 10 business days to process through your bank or credit card issuer.

Please note that shipping costs, gift cards, and final sale items are non-refundable. 

Sizing Guide

Our Sizing

We've done our very best to ensure our shoes fit "true to size". However, we also know your feet are as unique and special as you—so the fit may vary from one person to the next.
  • Our flats are generally true to size. But if you have an extra wide foot then you may want to go up a half size. So if you normally wear a 9 in flats then our size 9 should fit you well, unless you have an extra wide foot.
  • We have found that our heels and wedges generally run about a half size big. So if you normally wear a 9 in heels and wedges our 8.5 should fit you well.

How to Measure Your Foot

If you don't know your shoe size, you can use an ordinary ruler and the chart below to find your best fit. It's best to measure in the afternoon as your feet naturally expand during the day, and from walking. You should measure your foot from the back of your heel to the tip of your longest toe—most people use a pencil and paper on a hard surface for this task.
Size Chart:
 US EU UK Inches CM
6 36-37 4 8.875" 22.5
6.5 37 4.5 9.0625" 23
7 37-38 5 9.25" 23.5
7.5 38 5.5 9.375" 23.8
8 38-39 6 9.5" 24.1
8.5 39 6.5 9.6875" 24.6
9 39-40 7 9.875" 25.1
9.5 40 7.5 10" 25.4
10 40-41 8 10.1875" 25.9
10.5 41 8.5 10.3125" 26.2